Frequently Asked Questions

A few minutes. After checkout, your server is automatically provisioned and ready to play. You'll get the connection address in your dashboard as soon as it's ready.

Not at all. Our dashboard handles everything — starting/stopping your server, installing mods, editing config files, and managing players. No command line or Linux experience needed.

We currently support Minecraft: Java Edition, Minecraft: Bedrock Edition, Palworld, Valheim, ARK: Survival Evolved, and Terraria. More games are coming soon.

Not on the same server — each server is configured for a specific game. But you can cancel your current plan and start a new one for a different game anytime. No contracts or penalties.

Plans are based on RAM, which is the main factor in game server performance. More RAM means more players, more mods, and smoother gameplay. You choose monthly, quarterly (17% off), or annual (25% off) billing.

We offer a 72-hour money-back guarantee on all plans. Try it out — if you’re not happy for any reason, we’ll refund you in full, no questions asked.

None. The price you see is the price you pay. One-click backups, full console access, and file management are all included in every plan.

Yes, anytime. Upgrades take effect immediately with prorated billing. Downgrades apply at the next billing cycle so you keep your current resources until then.

We accept all major credit/debit cards (Visa, Mastercard, Amex) through Stripe. Your card information is never stored on our servers.

Enter LAUNCH50 at checkout to get 50% off your first month on any plan. It’s our launch promotion — available for a limited time.

Log in to your dashboard, click your server, and you’ll see a live console where you can type commands directly. It works just like a local server console.

Yes. For Minecraft, browse and install plugins from Modrinth directly in your dashboard. For other games, manage mods through the file manager. You can also edit configuration files directly in the browser.

World upload support is coming soon. You can manage and edit existing server files through the dashboard file manager.

Go to your server’s Players page in the dashboard. You can add or remove players from the whitelist with one click. For Minecraft, you can also use the /whitelist command in the console.

Standard plans auto-stop after 5 minutes with no players to save resources — just start from your dashboard when ready. Higher-tier plans can stay on 24/7.

Your server data is stored on persistent storage that survives restarts. Create backups with one click from your dashboard.

We run on AWS infrastructure with SSD storage, dedicated RAM, and modern processors. Every game server runs on its own isolated instance.

Yes. Every server is firewalled with AWS security groups so only your game port is exposed. Connections to the dashboard are encrypted.

Currently in US East (Virginia). We’re adding US West and EU regions soon. Players in North America and Europe typically get 20-80ms ping.

Your game server automatically restarts if the process crashes thanks to container restart policies. You can also restart manually from your dashboard.

You can manage files through our web-based file manager. SFTP access is on our roadmap for a future update.

Open a support ticket from your dashboard, or email us at meow@kranky.io. We typically respond within a few hours during business days.

Yes. Cancel from your billing page — no contracts, no cancellation fees, no hoops to jump through. Your server stays active until the end of your current billing period.

If you need to reset your password, email us at meow@kranky.io and we'll help you. If you signed up with Google, Discord, or GitHub, just click the same provider button to log in — no password needed.

Yes! You can invite other users to co-manage your server from the Settings page. Choose from three roles: Admin (full control except billing), Operator (start/stop and console), or Viewer (read-only logs). Each person needs a kranky.io account.